This course will prepare online students to employ skills needed for effective communication both personally and professionally. It will also provide techniques to manage stress and control emotions. The course is presented in two semesters.
Semester 1 focuses on communication skills, including communicating effectively and in difficult situations.
Semester 2 focuses on managing stress and emotions; including stress and its impact, emotional intelligence, anger management, and conflict resolution.
CREDITS: 1 Credit
PREREQUISITES: Manufacturing I
Manufacturing II: Semester 1 Pretest
Verbal Business Communication
Written Business Communication
Communication Styles and Interpersonal Communication
Assertive vs. Aggressive Communication
Communicating in Difficult Situations
Difficult Behaviors in the Workplace
Negativity and Power Struggles at Work
Working with Procrastinators and Untrustworthy People
Communicating by Telephone
Networking for Success
Manufacturing II: Semester 1 End of Semester Exam
Manufacturing II: Semester 2 Pretest
What is Stress?
Signs and Symptoms of Stress
Sources of Stress
Techniques for Managing Stress
Anxiety and Stress
Mindset and Stress
Stress and Values Clarification
Stress at Work
Emotional Intelligence (EI)
Emotional Intelligence Skills
Addressing Violent Situations
Manufacturing II: Semester 2 End of Semester Exam